Privacy Policy

Who we are

FIVRA Group S.R.L. ("FIVRA", "we", "us") coordinates private-stay enquiries, villa options, local experiences and corporate retreat enquiries in and around Punta Cana, Dominican Republic. This policy explains how we handle information submitted through fivravillas.com, our forms, follow-up communications and related services.

We are the organisation responsible for the personal data we collect for our enquiry and proposal process. Where a villa owner, property operator or experience provider directly contracts with you, that provider may separately determine how to use data necessary for its own service and should give you its own privacy information.

Information we collect

Depending on how you use the website, we may collect:

• Contact details: name, email address, WhatsApp/phone, country and preferred contact method or time window.
• Travel enquiry details: arrival and departure dates, group size, number and ages of children where voluntarily supplied, villa preferences, accommodation budget or indicative estimate, type of stay and planning timeline.
• Interests and instructions: Guide experiences, transport, dining, wellness, celebrations, accessibility or other preferences, and free-text notes you choose to share.
• Corporate retreat details: organisation, role, team size, dates, approximate budget, goals, interests and planning instructions.
• Communications and operational records: your messages, proposal history, follow-ups, status, internal task notes and reference numbers.
• Technical information: information ordinarily collected by website hosting and communication services, which may include device or browser data, IP address and diagnostic logs.

We do not ask you to submit payment-card details or passport scans through the public enquiry builder. Please avoid including sensitive medical information, identification documents or other unnecessary sensitive details in free-text fields. If additional information becomes necessary, FIVRA or the relevant provider should explain why and how it will be received securely.

How we use information

We use information as reasonably necessary to:

• Receive and understand your request and contact you about it.
• Check dates, occupancy, facilities, pricing assumptions and relevant options with property owners and local suppliers.
• Prepare, revise and discuss tailored proposals, corporate retreat options or personal planning calls when requested.
• Maintain customer records, enquiries, internal coordination, communications and follow-up tasks in our CRM.
• Help prevent fraud, investigate technical issues, keep records and comply with applicable legal obligations.
• Send operational updates about an enquiry or an agreed service.

We may send promotional communications separately where you have opted in or where another lawful basis permits them. You may ask us to stop promotional messages at any time; that does not prevent necessary replies about an enquiry you initiated.

Consent and legal grounds

Our handling of personal information is based on your informed submission of an enquiry and, where required, your consent; steps taken at your request before entering into a service agreement; our legitimate interests in responding, coordinating services and securing our systems where permitted; and any applicable legal obligations. If the GDPR applies to particular processing, we will apply the relevant GDPR lawful basis and safeguards.

The privacy checkbox in Plan Your Stay authorises us to review, respond to and coordinate your request. It is not an agreement to book, pay for or receive unrelated promotional campaigns. If you withdraw consent, this will not make earlier lawful processing unlawful, and we may still retain information that we must keep under applicable law.

Who may receive your information

We disclose only the information reasonably necessary for the intended purpose to appropriate recipients, which may include:

• FIVRA personnel and authorised operators handling your enquiry or a requested call.
• Villa owners, property managers, hospitality partners and experience suppliers who need relevant dates, guest counts, preferences or contact details to verify options or deliver an agreed service.
• Technology service providers supporting the website, hosting, customer relationship management, forms, email, messaging and data storage (including GoHighLevel/LeadConnector where used).
• Professional advisers, regulators or authorities when disclosure is necessary or legally required.

We do not treat an enquiry as permission to share your details with unrelated suppliers for their own promotional campaigns. We do not sell enquiry data as a mailing list. When a third-party provider contracts with you directly, its own terms and data handling may apply.

International processing

FIVRA operates from the Dominican Republic and may work with property providers, staff, guests and technology services in other countries. This means information may be accessed, stored or processed outside your country, including jurisdictions with different privacy rules. Where required, we seek appropriate contractual, organisational or other safeguards for international transfers. Contact us if you wish to know more about the recipients involved in a particular enquiry.

My Stay and browser storage

Our website uses browser storage to preserve a partially completed Plan Your Stay request and your saved Guide experiences as you move between FIVRA pages. The current implementation uses local browser storage (including keys such as fivra_request_draft and fivra_stay_ideas).

This storage may include travel dates, saved villa and experience preferences, and — once you enter them — details of your request. Items stored locally are generally retained in that browser until cleared or overwritten, and may be accessible to someone using the same browser profile or device. You can clear saved data using your browser’s site-data controls; private browsing can limit persistence.

Submitting the form is a separate action. Until submitted, a saved draft does not by itself mean that FIVRA has received or accepted a request. After submission, information may also be stored in our CRM and operational records.

Cookies and website technologies

Our website and service providers may use essential cookies, browser storage and similar technologies to support page delivery, security, navigation and form operation. Optional analytics or advertising technologies, if enabled, must be assessed and disclosed, and consent obtained where applicable.

You may change your browser’s cookie and site-data settings. Blocking essential storage can affect saved selections or form functionality. We do not represent this page as a substitute for a consent choice if non-essential tracking is activated in the future.

How long data is kept

We retain personal information for as long as reasonably needed for an active enquiry, a resulting service relationship, follow-up the customer has requested, security, dispute handling, legitimate business records and legal or tax requirements. Information no longer needed for those purposes should be deleted or anonymised according to applicable obligations and our operational retention procedures.

Locally saved My Stay details remain subject to your own browser/device settings. You can request deletion or review of information held in our systems using the email below, subject to any legal retention duty.

Your privacy choices and rights

Depending on applicable law, you may ask to access your personal information, correct inaccuracies, request deletion or restriction, object to certain uses, withdraw consent, or request a portable copy where relevant. You may also have the right to lodge a complaint with an applicable data protection or consumer authority.

Contact [email protected] with the subject Privacy Request. Please describe the request and the email address you used so that we can locate the correct record. We may need to verify your identity before disclosing or changing personal information.

Children and sensitive information

The website is intended for adults arranging travel and services. We may receive limited information about children travelling with an adult (for example, a count or ages for occupancy and planning). Parents or authorised organisers should submit only what is necessary. We do not intentionally invite children to submit enquiries independently.

Please do not include sensitive health details, medical histories, passport numbers or financial credentials in the public notes fields. If you mention dietary, mobility or accessibility needs, share only enough information to explain the service requirement; we will seek additional information separately if necessary and appropriate.

Information security

We use reasonable administrative and technical practices intended to limit inappropriate access, disclosure, loss or misuse of information, including access controls through the services we use. No website, transmission or storage system is guaranteed to be completely secure. Please use appropriate channels for sensitive documents rather than submitting them in free-text enquiries.

Updates to this policy

We may update this policy when our website, service providers, processes or applicable law changes. Material updates will be reflected on this page with a revised effective date; where law requires additional notice or consent, we will take the relevant steps. We encourage you to review the current version when submitting a new request.

Contact

FIVRA Group S.R.L.
Punta Cana, Dominican Republic
Email: [email protected]

For a question about reservations or a proposal, please mention the request reference from your confirmation screen if available. For privacy rights, use the subject Privacy Request.