Terms & Conditions

Who we are and what these terms cover

These Terms & Conditions ("Terms") govern your use of fivravillas.com and the preliminary enquiry, information and proposal-coordination services of FIVRA Group S.R.L. ("FIVRA", "we", "us") in Punta Cana, Dominican Republic.

By using this site or submitting a request, you acknowledge the website process described below. These Terms do not replace a subsequently agreed written quotation, separate FIVRA services agreement, property reservation agreement, supplier terms or any mandatory consumer protections. If terms conflict, the applicable signed or accepted agreement for that specific service governs that service, subject to applicable law.

What FIVRA does — and does not do

FIVRA collects and reviews travel briefs, curates suitable villa and experience options, liaises with local suppliers and helps prepare an appropriate proposal. The website can support private stays, celebrations and tailored company/leadership retreats.

FIVRA does not automatically own, operate or control every villa or experience shown. The identity of the contracting or delivering party may differ by service and must be made clear in the final proposal or reservation documents. Villa owners, property managers and other suppliers remain responsible for services they undertake to provide, while FIVRA remains responsible for any obligations it independently accepts under an agreed arrangement.

A website request is not a reservation

FIVRA reviews the submitted brief, may ask follow-up questions and seeks relevant confirmation from the property owner or provider. A reservation or separately chargeable service is formed only when the relevant written terms are agreed and the booking/confirmation process specified by the contracting supplier or FIVRA is completed.

Property descriptions and suitability

Villa descriptions, photos, amenities, estimated travel times, bedroom arrangements, guest limits and included services reflect information available when published and may change. Images may illustrate a property or experience but do not guarantee a specific view, configuration, availability or condition on a particular date.

Guest capacity limits are strict. The number of people staying at a villa, and separate permissions for gatherings or events, must be confirmed with the provider. A corporate group of 20 people, for example, must not be assumed to fit in a villa with a lower maximum occupancy; multiple villas or a separate approved venue may be needed.

Rates, estimates, taxes and fees

Prices marked "from", nightly rates and Builder estimates are indicative, normally in USD unless clearly stated otherwise, and do not constitute a binding offer. They may depend on exact dates, seasonal rate tables, minimum-stay rules, occupancy, current supplier pricing and promotional conditions.

Some listed villas currently show a published 18% local tax; tax treatment is property-specific and subject to the provider’s current confirmation. Other properties, including Villa Tartaruga, may display an indicative rental subtotal with taxes and fees to be confirmed. Do not assume that a tax or service charge displayed for one property applies to another.

Potential additional charges may include refundable damage deposits or damage protection, food and beverages, staff gratuities, pool heating, transfers, excursions, events, external vendors, service charges or applicable taxes. Your written proposal should identify what is included, excluded, estimated or still awaiting confirmation.

No accommodation payment is collected by the public Plan Your Stay form. A villa provider ordinarily communicates its own reservation documents and payment instructions; any separately priced FIVRA planning or coordination fee must be disclosed and accepted in writing before it is charged.

Availability and third-party suppliers

Villas, transport, yacht/boat services, excursions, chefs, drivers, wellness professionals, restaurants and other partners are subject to third-party availability, restrictions, safety requirements, permits, weather and actual supplier confirmation. FIVRA does not guarantee that every listed option can be supplied on your preferred date.

The applicable supplier may require identification, an age threshold for the reservation holder, refundable security deposit, guest list, authorisation for events, waivers or other reasonable contractual requirements. These will be addressed in the relevant supplier documents before a booking is completed.

How a proposal becomes an agreement

After reviewing your brief, FIVRA may share options or a tailored written proposal describing dates, services, supplier, pricing, inclusions, exclusions, validity and next steps. You should check all details before accepting.

A proposal may expire or require reconfirmation if you delay your decision or change the travel dates, group size or scope. Confirmation of an individual booking is determined by the supplier’s or FIVRA’s written acceptance, relevant contract terms and stated payment requirements — never by the website’s "request received" screen alone.

Payment arrangements

For accommodation shown in the current FIVRA website process, the relevant villa provider handles reservation documents, villa invoicing and accommodation payments unless the specific written agreement says otherwise. For additional services, the final proposal will identify who charges you, how, in which currency and under what conditions.

Do not send money solely on the basis of an unsolicited message or a website estimate. Verify any changed bank details or payment instructions using an independently confirmed contact channel before paying.

Changes, cancellations and refunds

There is no single cancellation or refund rule for all properties and experiences. A specific confirmed villa, holiday period, transport booking or activity may have different payment deadlines, non-refundable deposits, cancellation windows, no-show rules or rebooking policies.

Any binding cancellation, refund or date-change terms must be clearly provided with the relevant written offer or reservation agreement before confirmation, and all legally mandatory rights remain unaffected. A request to change an existing booking may require provider approval and may affect the price. FIVRA can help communicate a change request but cannot promise that a supplier will grant it.

Groups, events and leadership retreats

Corporate offsites, leadership retreats, celebrations and gatherings require a proposal suited to the actual group and event. Permission to sleep in a villa does not automatically give permission to host an event, welcome outside visitors, exceed occupancy limits, bring external vendors or use amenities commercially.

Where appropriate, FIVRA and the supplier must separately confirm headcount, event permissions, guest access, venue conditions, services, noise rules, insurance and any additional fees. An itinerary or suggested experience is not a blanket event authorisation.

Guest responsibilities

Please provide reasonably accurate dates, traveller numbers, children’s ages where relevant, budget constraints, accessibility needs and contact information. You are responsible for checking passports, visas, travel documentation, insurance and applicable immigration requirements.

Guests must follow confirmed property and supplier rules, safety instructions and applicable law, and respect occupancy limits, staff, local communities and the premises. If a property imposes a minimum booking age, noise restrictions, smoking or pet rules, those must be followed as communicated before booking.

Activities, transport and travel risks

Travel and activities carry ordinary risks. Marine excursions, weather-dependent experiences, transportation and outdoor activities may be rescheduled, substituted or cancelled by the relevant supplier for safety, legal or operational reasons. A provider should explain any relevant eligibility, restrictions, safety instructions and refund/change policy before confirmation.

Travel and medical insurance are recommended where suitable. Inform the responsible supplier directly of relevant mobility or safety needs when arranging an activity; do not rely on a general website category selection as a guarantee of accessibility or suitability.

Contact and follow-up

By submitting a request, you authorise FIVRA to use the contact details you provided to respond to that request, confirm missing details, discuss possible services and coordinate any personal call you specifically requested. We may communicate by email, phone or messaging according to the preferences supplied where feasible.

Operational responses to an initiated enquiry are distinct from unrelated promotional marketing. How personal information is used is explained in our Privacy Policy.

Use of the website and intellectual property

Content, design, branding, text and graphics on this website belong to FIVRA and/or their respective rights holders and are supplied for personal research and enquiry purposes. You may not misuse the site, attempt unauthorised access, interfere with its operation or copy protected materials for commercial exploitation without permission.

Some photographs, descriptions and supplier materials may be used under licence or with permission from their respective owners. Third-party trademarks remain the property of their owners.

Accuracy, interruptions and reasonable limitations

We aim to keep the site informative and working, but cannot promise that every detail, link, estimate or availability indication is current at all times or that digital access will be uninterrupted. Report an error and ask for written confirmation before making a travel commitment.

Neither this website nor these Terms remove responsibility that FIVRA cannot lawfully exclude, or restrict mandatory rights granted under applicable consumer-protection law. Any contractual liability allocation for a specific booked service must be assessed under the applicable provider agreement and law, taking account of the party actually responsible for that service.

Questions, complaints and applicable law

For a question or concern, please contact [email protected] and provide your request reference or booking details if available. We will help identify the relevant FIVRA team member or contracting supplier and the next step.

These website Terms are interpreted under applicable laws of the Dominican Republic, subject to any mandatory consumer rights or other protections that cannot legally be excluded in the place where you live or where the service is provided. These Terms do not impose an exclusive court or arbitration venue that would remove a mandatory legal remedy.

Changes to these terms

We may update the website Terms to reflect changes in our services, suppliers, technology or law. The effective date at the top of this page identifies the current version. Updates to general website terms do not automatically rewrite an already confirmed booking or separate written contract.

Contact details

FIVRA Group S.R.L.
Punta Cana, Dominican Republic
[email protected]

For a new enquiry, please use Plan Your Stay. For an existing supplier booking, refer to the contact and procedures in the confirmed reservation documents.